With SchoolStatus Attend you are able to keep track of all the interventions occurring amongst your School/District. This Article will explain how to Review and Suppress your Interventions.

• Reviewing Interventions
• Suppressing Interventions

Reviewing Interventions (Overview Page)

During the Review Period, SchoolStatus Attend provides a window of time for your staff to review the list of students scheduled to receive an attendance intervention. At the end of the Review Period, Attend will send the interventions.

STEP 1: On the Overview page, make note of the current Attendance Through

 date for reference.

NOTE: Remember that the Attendance Through date is the last day attendance is counted in Attend for the current set of interventions.

STEP 2: Review Interventions To Be Sent

a: Click the To Be Sent link to view the list of students who are about to receive a notification.

b: Review the List to determine if a student or parent should not receive a notification.

c: VERIFY ATTENDANCE: As needed, click on the ‘I’ next to the Attendance  icon and verify the dates and types of events that triggered the intervention.

Suppressing Interventions (Interventions Page)

SchoolStatus Attend Definition of Suppression: The conscious decision NOT to communicate with the parent or guardian regarding their child’s attendance.

STEP 1: Click ellipses in the Actions column. Click the   Suppress icon.

STEP 2: Select one of the three Suppression Lengths options:

• This Intervention: Suppresses the intervention this current run
• 3 Absences: Suppresses the intervention every run until the student accrues an additional number of absences or equivalent periods
• Indefinitely: Suppresses intervention indefinitely. This option is available upon request from your district office.

STEP 3: Enter a note explaining why you suppressed or extended suppressed the intervention.

SUPPRESS ICON: When you suppress an intervention or leave a note, the icon will turn yellow, indicating that an action has taken place.

Note: When you suppress a student, they will move from the To Be Sent list to the Suppressed tab.

Commonly Asked Questions

We have a new Principal.  How do we change the signature on the Attend letter?

Contact your Attend Implementation Manager.  They will email you a form for the new Principal to sign, scan, and return, and they will take care of the rest!       

We need to update the wording of the letter.  How do we do this?

Updates in wording of the letter must be approved and submitted by your district-level contact, and they must apply to all sites in the district.  Please have your district-level contact send the edits to your Attend Implementation Manager.

Why didn’t a Truancy Letter 3 mail for a student?

In many cases, a Truancy Letter 3 has not been generated for a student because they still have an open Conference record that has not been Closed or Removed in Attend.  If the student has accrued enough absences for the Truancy Letter 3, and if they accrue at least one new absence after the conference was closed, the Truancy Letter 3 will then generate on the next print run.

Contact your Implementation Manager for specific/ specialized cases and questions.

I see a new batch of letters listed in the Interventions section, but I can’t suppress anything.  Why is suppress disabled on my account?

The most likely reason for this is that we are not yet in a letter review period.  You will typically see the new letters appear in Attend 1-2 days before the review period begins.  You may only make suppressions (and un-suppressions) within the dates of the review period.

We’ve got a student that will be in the hospital for 3 months.  How can I permanently suppress her letters to make sure nothing slips through and gets sent?

Attend does have a function for Indefinite letter suppression, but it is only accessible for users who have district-level access. Contact your district-level attendance contact to make this suppression from their account.

Why did a letter get sent to an address that is not in our SIS or in Attend?

When letters are printed by Attend, the mailing address on the letter is automatically run through a USPS database to check to see if the parent has a mail forwarding address on file with the USPS.  If the parent does have a mail forwarding address on file, the address on the letter will automatically update based on that mail forwarding order.  If this is not the correct address for the parent, the parent will need to cancel the mail forwarding order with USPS.