Some iPhone users may experience an issue where letters won't open or download when tapping the View button in the Parent Portal. This is related to certain iOS mobile browser settings and can be resolved in just a few steps.
Quick Fix
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While in the Parent Portal, tap the menu icon in the top-right corner of your screen.
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From the menu, toggle on "Request Desktop Website".
- Once the page reloads, return to the letter and tap the View button again. Your PDF should now open successfully.
Still having trouble? Contact our support team for further assistance.